Shipping policy
Last updated: 24 September 2026
Calm & Oak pieces are made to order and shipped from the production partner nearest to you — in North America, Europe, the UK, Australia and Japan among others — so most orders travel a short distance and arrive without customs charges.
Production and delivery times
- Art prints, framed prints and cards: made in 1–3 business days, delivered in 2–6 business days.
- Bedding, curtains, rugs, towels and table linens: made in 2–5 business days, delivered in 3–8 business days.
- Ceramics, engraved stoneware and wooden boards: made in 2–5 business days, delivered in 3–7 business days.
- Tees and apparel: made in 2–4 business days, delivered in 3–7 business days.
- Puzzles, calendars and ornaments: made in 2–5 business days, delivered in 3–8 business days.
Estimates are shown at checkout for your address. Items in one order may be made at different facilities and arrive in separate parcels — you will receive a tracking link for each.
Shipping costs
Shipping is calculated at checkout by destination and item. Prices are shown in your local currency where available. Made-to-order production means we cannot combine shipping across separate orders.
Where we ship
We ship to Canada, the United States, the United Kingdom, the European Union, Australia, New Zealand, Japan and most other countries. Where a product cannot be produced near you, checkout will show international delivery times instead.
Duties and taxes
Because we produce locally wherever we can, most orders incur no import duties. Where an item must cross a border, any duties or taxes are the responsibility of the recipient unless shown and collected at checkout.
Tracking
You receive a shipping confirmation with tracking as soon as each parcel leaves the facility. If tracking has not moved for 7 days, email hello@calmandoak.com and we will chase it for you.
Lost or damaged parcels
If a parcel arrives damaged, or has not arrived 30 days after shipping (45 days international), we replace it at no cost. See our Return and refund policy.
Address changes
Email us within 1 hour of ordering to change a delivery address. After that the order is in production and the address can no longer be changed; parcels returned to us because of an incorrect address can be reshipped for the cost of postage.
Contact
Calm & Oak · 10-30 Preston St, Ottawa ON K1R 7N5, Canada · hello@calmandoak.com · +1 343-882-5216